Family FAQ 2017-06-19T06:09:43+00:00

Frequently Asked Questions

1 .
Q:
What is Nischint for Education and how does it work?

A:
The Nischint for Education is a Mobile Device Management solution, provided by Nischint Technologies for use in the Education Sector. It securely catalyses the use of mobile devices in school, ensuring only education related content during class hours. After class hours the mobile device can be used like any other device. The Nischint for Education app is available to download from Google Playstore and Apple App store for free.

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2 .
Q:
How do I proceed with the initial configuration of the system?

A:
Prior to configuration of the system, ensure that you have received the following • Your dedicated device admin portal . Usually the nomenclature used by us https://(schoolname).nischint.co • Your login credentials- email id and password • Requisite number of licenses. If you do not have any of these please contact your Nischint representative alternatively write to info@nischint.co a. Log onto your school IT admin Portal through the URL provided by entering your IT Admin Login Credentials. b. We recommend you to change your password initially for security concerns. i. Go to ‘Settings’ >> Click on ‘Account Settings’ sub tab ii. Click ‘Change Password’ iii. Enter your old password >> Enter New Password >> Confirm new password by reentering it. iv. Click ‘Save’ Button. c. Go to Settings >>Click on ’Grade/YL Settings’ >> Create the Respective Grades and Sections as per the School. d. Go to Time Management tab>>Click on ‘Set School Hours’ >> Select the respective grades, working days and working hours in order to set up the school times during when the device needs to be under School Control. e. Now the basic Configurations are set Go to the Student Management tab. Here you can see the set of License codes assigned for your respective School’s use. Please note that only one license code can be used for per student device.

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3 .
Q:
How do install Nischint on student device and link to the system?

A:
Installing on student device can be done the following ways i. Parent self-service mode – Asking students/parents to install Nischint for education application at home ii. IT mode – installing the application on every student device in school For the Parent self-service mode, please follow the below steps a. Mail merge all the licenses provided and send to all the parents. Please send a PDF instruction booklet. If you need assistance with the same please contact your Nischint representative or write to info@nischint.co b. Download and install ‘Nischint for Education’ app for free from Google Playstore. c. Open the Nischint for Education app in the student device. d. Click on Student Device Activation. e. Enter the License code from your set of Licenses in order to assign it to a particular device. f. Enter the Student Registration Number And other student details such as Name, Grade Section. g. Select the Device type Personal Device/School Device. In case of personal device, parent credentials of email ID and mobile number will be required. In case of school device, no further credentials are required. h. The Device is now conImaged with Nischint for Education and linked to the IT web portal For the IT mode, please follow the above steps by replacing the parent part with the IT Staff.

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4 .
Q:
4. When there is an update for Nischint for Education app, does the data get lost?

A:
The entire system of Nischint For Education including the IT admin web portal and end user student device management is cloud based, hence no data is lost, and can be accessed even after updating the Nischint for Education app.

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5 .
Q:
5. Does Nischint for Education app work even if I don’t update to the latest version?

A:
The Nischint For Education app works with complete functionality of its features available in the current version installed on the device. However, the user may not be able to use any new features that are released with the latest version of the Nischint For Education app.

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6 .
Q:
Is there an mobile app for IT Administrators?

A:
Currently all settings and management for IT Administrators need to be managed via the web portal. We are working on a mobile app for them as well.

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7 .
Q:
Does the Nischint for Education application support rooted/jailbroken devices?

A:
Nischint does not guarantee the functioning of any of its applications on rooted/jailbroken or google unauthorized devices.

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8 .
Q:
How to make changes to the data entered during the initial configuration/setup?

A:
At this point any change of data would require the reset up of the application. Alternatively, IT administrators can email the support contact or write to info@nischint.co to update the information on our backend. Nischint will be giving an easy interface for IT administrators to change configurations very soon.

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9 .
Q:
How to change any grade/section settings? For example, adding extra sections to a grade, adding/ deleting grades/ sections,

A:
a. Go to ‘Settings’ >> Click on ‘Grade/YL Settings’.
b. To add grade/sections to the school settings, simply enter the required details of the grades and sections. Click ‘Save’ button.
c. To delete a particular grade, simply click the right most ‘bin’ icon (Delete option) corresponding to the grade that you want to delete, and then click ‘Yes’ in the following dialog box.
d. To delete sections from a particular grade, click on the ‘View/Delete’ option corresponding to the grade. In the following dialog box, click the delete option corresponding to the sections that you want to delete. Click ‘Yes’.

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10 .
Q:
What are the extra features that are available on the IT Admin side of control?

A:
The IT Admin may choose the following additional optional features for devices owned by students a. Parent access to child device : To allow the parents to access and manage their child devices during non-school hours, you can toggle this On/Off switch button . It will allow the parents to block apps on child devices, set website rules and many other helpful security features.
b. Geo Safe feature to Parent: You can use this feature to allow the parent to access the real time location information of their child. This feature can be enabled/disabled using the On/Off Switch button.
c. Shout Out feature to Parent : In case of emergencies the child can raise a ""Shout Out"" using the Nischint For Education app on their devices. This feature can be enabled/disabled using the On/Off Switch button.

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1 .
Q:
How to unlock a student device during school hours if required?

A:
In order to unlock the student device during school hours, the IT admin/Parent can do so just by entering their Parent passcode into the settings tab of the Nischint for Education app on the device. This gets the device unlocked.

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2 .
Q:
What are the steps to do in case a student changes his/her device?

A:
a. Go to Student Management tab and identify the corresponding license code of the particular student.
b. Click on the ‘Bin’ icon under the delete column, in order to revoke the license.
c. On the student device, go to settings and enter your IT Admin passcode to unlock the settings.
d. Go to ‘Security’ >> Click on ‘Device Administrators’.
e. Untick the button corresponding to the Nischint for Education App. (this will allow the initial uninstallation process)
f. Open the Nischint for Education tab on the current student device
g. Go to Settings >> Enter your IT Admin Passcode.
h. Click on ‘Uninstall Nischint’ option on the following screen >> Click OK.
i. To reinstall the application please refer to the same steps mentioned in Q3.

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3 .
Q:
How does the application work if the student is out of premises during school hours?

A:
Outside school premises the device is managed by parents. Policies enforced by parents are thereby applicable. If no policies are put in place the device would work as a normal device.

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4 .
Q:
If a student is absent from school, can the device be used as a home device i.e. by not enforcing school timings and policies

A:
Nischint for Education is equipped with the ‘Parent Override Absent Feature’ wherein the parent can enter their parent passcode in the settings of the Nischint for Education App, and the device gets unlocked to be used freely. Please note that in such a scenario a notification is sent to the IT administrator informing of the parent override.

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5 .
Q:
How do the students receive a notification, if an app, file request or notification is sent after school working hours?

A:
The student device will receive a notification for the pushed app or file irrespective of the school working hours, provided there is an active internet connection (WIFI/Cellular). The notifications are usually shown at the top of the screen

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6 .
Q:
Can I revoke/reuse student licenses?

A:
Student licenses can be revoked and reused any number of times.

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7 .
Q:
Can a particular license being used by a particular student be reassigned to another student?

A:
We provide an easy way to download the entire school database on our web portal using the download CSV option (Available top right hand side). Once downloaded as CSV it can be converted to .xls/.xlsx and PDF formats

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1 .
Q:
How do I Install applications as per grade and section?

A:
• Go to App Management>> Click on INSTALL APPS>>
• In the window select the “Grades” &/or “Sections”
• Choose “android” for Android devices or “iOS” for Apple devices.
• In the Search Bar ,enter the name of the application that you wish to install on the student device .
• A list of top 10 applications matching your entered name in the search box will appear. Select the name of the application that matches your choice.
• Click on “Install” option.

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2 .
Q:
How do I see the applications I have sent for installation?

A:
The installation history tab under the install apps shows all the details
• Go to “App Management” in the left navigation menu>> Click on “install apps” sub menu option.
• Click on “Installation History” tab on the screen. This will now show you the Installation History list along with various sorting options.

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3 .
Q:
Can I see how many students have installed applications?

A:
Yes. The column marked as installed under “Installation History” tab shows the number of students devices which have installed the application.

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4 .
Q:
Can I resend the applications installation request?

A:
Yes, The Action column shown under “Installation History” tab gives you the options to resend application to student devices which haven’t installed.

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5 .
Q:
Why are some of the resend buttons disabled for some of the apps pushed for installations?

A:
When an app is selected for installation, it is sent to all students for the selected grade/section. If all these students install the app, the “Resend” button is disabled, otherwise enabled.

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6 .
Q:
I cannot find the application that I want to install

A:
Typically, Nischint for Education is integrated with Google Play store. Hence, if your desired application is available on Google Play Store then it should be listed within our search. However, in the unlikely event that its not listed we request you to follow the below steps
i. Go to https://play.google.com
ii. Serach your desired application
iii. Copy the App Id mentioned in the URL (See highlighted text in blue)
iv. Paste the App Id in the serach bar of app installtion.

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7 .
Q:
How to whitelist pre installed applications like camera, gallery, calculator?

A:
i. Log onto your School Nischint Web portal and enter your login credentials.
ii. Go to ‘App Management’ tab >>Click on ‘Whitelist apps’>> Pre-installed apps
iii. Now enter the Grade and Section for which you want to whitelist the pre-installed apps, and enter the application name in the search bar.
iv. Select the right prompt of the application and click the ADD button.
Now the preinstalled app is whitelisted for that particular grade and section.

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8 .
Q:
What does the value in the ‘pending’ column of installation history tab mean?

A:
The value in the ‘Pending’ Column of Installation History Tab corresponds to the actual number of students that have yet not installed a particular app. This value is among those who have received an application request through the IT administrator

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9 .
Q:
Why doesn’t a particular pre-installed application get unblocked even after adding it to whitelist?

A:
Please ensure that the pre-installed application you are trying to whitelist is working with full functionality in the first place i.e ensure that the preinstalled application is up to date if not, please update it through the official website of the particular pre-installed application.

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10 .
Q:
Is there a time-out or expiry of a particular file or application pushed after which it is required to do the push process all over again?

A:
Yes, a particular file or application will expire after 7 days. After that, the admin can just click ‘RESEND’ button instead of repeating the whole process.

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11 .
Q:
Why aren’t some of the pre-installed app names showing when trying to search for them through application name search bar?

A:
Please note that the Pre-installed Android specific app names need to be entered, and please ensure that it matches the particular app name on the device as well.

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12 .
Q:
Why are the applications/files/folders still blocked even after whitelisting them?

A:
Please allow for the new policies to be updated on the device. Under extreme circumstances, the Nischint for Education app takes a maximum of 10 minutes to update the new policies/rules onto the device. Also you can try restarting your device to see if the issue is solved. If you still face the problem, please contact your Nischint support personnel or write to us at info@nischint.co

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13 .
Q:
Post installation of an application on student device, the play store is accessible to student for browsing? Can this be blocked?

A:
The app store access is granted to student for easy installation of application. However, post installation automatic blocking for play store is not possible as of now. Rest assured, students can browse and install applications but cannot use them during school hours.

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14 .
Q:
Is there a way of undoing the action of pushing an application install request?

A:
Once an application install request has been sent, it cannot be undone. We advise you to please double check before pushing any application install request.

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1 .
Q:
How do I send files as per grade and section?

A:
(i) Select grade & section for which you want to install the app.
(ii) Enter the instruction.
(iii) Browse & select the file Press upload and confirm.

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2 .
Q:
What kind of files can I send? Is there a limitation

A:
You may send any type /extension of files. Please note that all file types may not eb compatible with student device

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3 .
Q:
What’s the maximum size of the file that I can send?

A:
There is no limitation to the size. However, sending very heavy files (typically more than 20-25MB) may take longer than expected and may also consume a lot of memory space on the student device

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4 .
Q:
How to enable the students to access folders on their device?

A:
i. Go to File Management tab >> Whitelist Folders
ii. Select the Grade and sections for which you want to whitelist a particular folder
iii. Enter the name of the Folder that you want to Whitelist for the selected grade and sections.
iv. Select the Delete permission option as either YES or NO as per your requirement.
v. Click the ADD button. Now the particular folder is whitelisted for the selected grade and sections.

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5 .
Q:
How do I get full information about which student has downloaded a file upon a request from the IT admin portal?

A:
• Go to “File Management” in the left navigation menu >> Click on “Send Files” sub menu option.
• On the resulting screen, click on “File History” tab . This will show you a list of all the details regarding any files sent to the students.
• The “Downloaded” column shows the number of students that have downloaded a particular file.

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6 .
Q:
What is the function of the ‘RESEND’ button in File History tab?

A:
The ‘RESEND’ button in the File History tab resends the application install request to all the students who have yet not installed the application.

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7 .
Q:
Why are the files/folders being blocked while accessing them in spite of whitelisting the folders?

A:
Whitelisting the folders only will not enable the device to open the files in them, in order to do so, you will also have to whitelist the specific applications that are used by those files to be accessed.

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8 .
Q:
What does the ‘Delete Permission’ option in ‘Whitelist Folders’ tab exactly do?

A:
The ‘Delete Permission’ option allows to denies the student to delete that particular ‘whitelisted folder’.

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9 .
Q:
How do I select multiple folders to be whitelisted at the same time?

A:
Only one folder can be whitelisted at a time for the selected grade and sections.

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10 .
Q:
Is there a way of undoing the action of pushing an file download request?

A:
Once a file download request has been sent, it cannot be undone. We advise you to please check before pushing any file download request.

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1 .
Q:
How to set up school hours for the school?

A:
i. Go to Time Management tab ii. Select the respective grades iii. Select the Working days and working hours in order to set up the school times during when the device needs to be under School Control. iv. Click on SAVE Button

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2 .
Q:
How to delete a working day in case required?

A:
i. Go to ‘Time Management’ tab >>’Set School Hours’ ii. Select the ’View/Delete’ option corresponding to the grade for which you want to delete a working day. iii. Select the ‘Delete’ Option corresponding to the working day that you want to delete. iv. Click YES.

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2 .
Q:
How to alter the working hours for a particular day/day?

A:
i. Go to Time Management tab>> Click on ‘Set School Hours’
ii. Select the Grade/section for which you want to alter the times.
iii. Select the working days for which you want to alter the time.
iv. Delete the working day.
v. Select the new working hours.
vi. Click SAVE>> Click YES.

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3 .
Q:
How to set holidays when required?

A:
i. Go to ‘Time Management’ tab >> Click on ‘Set Holidays’.
ii. On the following screen, enter the range of dates that are to be set as holidays.
iii. Enter a name for the holiday.
iv. Select the Grades for which you want to set the holidays.
v. Click ‘Save’ button.

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3 .
Q:
When changing the working hours settings in Time Management, do the changed settings apply to the entire week or only to the selected days?

A:
The new changed working hours settings will apply to only those days that are selected. For the unselected days, the settings shall be deleted or changed manually by clicking on ‘View/Delete’ option for a particular grade whose settings are to be changed.

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4 .
Q:
Is it required to apply the school working hours every week?

A:
Since the Time Management School working hours involve configuring ‘days’, the working hours that are set once will apply every week automatically unless changed by the IT Admin.

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1 .
Q:
What is the exact function of the WIFI Management feature?

A:
The WIFI Management feature in the Nischint for Education app allows the student device to only connect to a predefined set of secure whitelisted WIFI Zones during school working hours. It also enforces time management and school policies when connected.

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2 .
Q:
How to set up a whitelisted WIFI zone?

A:
i. Go to Wifi Management tab on the School IT ADmin web portal.
ii. Enter the exact SSID of the access point/WiFI zone>> Click on ADD button.
iii. The particular Wifi access point is added to the white list.

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3 .
Q:
What happens if I don’t set a whitelisted WIFI?

A:
The Nischint for Education app will still apply the policies provided the student device is under school hours.

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4 .
Q:
Can students connect vi cellular data connection in the absence of WiFi?

A:
Yes, students can connect via cellular networks. However, please note that school policies are based on time and will be applied accordingly

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1 .
Q:
What are the features available with the Website Filter?

A:
Nischint has curated nearly 3 Mn websites to ensure cyber security and safety for all students of all ages. The websites are organized into categories few of which are by default blocked for access. To access this feature, Click "Website Filter" left navigation menu.

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2 .
Q:
How to apply different Website Filter settings?

A:
"a. Web Categories : This contains the list of categories in which more than 3 Mn websites have been categorized. You can search by the category name and block/unblock any specific category. by default categories like Alcohol, Drugs etc categories are blocked. b. Allowed Websites : You can configure websites to be allowed for access in this tab. • To add any website to the list of allowed websites, enter the website url into the textbox and click on add button. You will see the list of allowed website in the table below the search box. • To remove any website from the list, click the ""Delete"" icon on the same row as the website url. c. Blocked Websites : You can also block certain websites by adding them to the list of Blocked Website. • To add any website to the list of blocked websites, enter the website url into the textbox and click on add button. You will see the list of blocked website in the table below the search box. • To remove any website from the list, click the ""Delete"" icon on the same row as the website url. "

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3 .
Q:
Why aren’t the websites being blocked in spite of the feature being enabled?

A:
The Website Filter blocks the websites only on the default web browser of the device. Please ensure that the browser being used is set as the default browser of the device.

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1 .
Q:
What is the purpose of the Notification Centre?

A:
a. The notification Centre is a medium provided by Nischint For Education that allows the IT Admin to send notification/alerts/acknowledgements etc any type of message, that needs to be received by the student. In addition, as an extra feature, the Notification Centre allows these notifications to be sent to the parents as well, in case required.
b. The Notification history sub tab keeps a log of all the notification details sent by the IT admin, including a RESEND button to resend the notifications to the students who haven’t read them yet.

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1. Q: What is Nischint for Education and how does it work?
A: “Nischint” is the most advanced parental guidance and a unique software application service designed to support parents in their quest to provide the best level of information on digital media across all devices.
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1 Q: How do I Install applications as per grade and section?
A:"• Go to App Management>> Click on INSTALL APPS>>
• In the window select the “Grades” &/or “Sections”
• Choose “android” for Android devices or “iOS” for Apple devices.
• In the Search Bar ,enter the name of the application that you wish to install on the student device .
• A list of top 10 applications matching your entered name in the search box will appear. Select the name of the application that matches your choice.
• Click on “Install” option. "
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2 Q: How do I see the applications I have sent for installation?
A:"The installation history tab under the install apps shows all the details
• Go to “App Management” in the left navigation menu>> Click on “install apps” sub menu option.
• Click on “Installation History” tab on the screen. This will now show you the Installation History list along with various sorting options. "
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3 Q: Can I see how many students have installed applications?
A: Yes. The column marked as installed under “Installation History” tab shows the number of students devices which have installed the application.
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4 Q: Can I resend the applications installation request?
A: Yes, The Action column shown under “Installation History” tab gives you the options to resend application to student devices which haven’t installed.
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5 Q: Why are some of the resend buttons disabled for some of the apps pushed for installations?
A: When an app is selected for installation, it is sent to all students for the selected grade/section. If all these students install the app, the “Resend” button is disabled, otherwise enabled.
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6 Q: I cannot find the application that I want to install
A:"Typically, Nischint for Education is integrated with Google Play store. Hence, if your desired application is available on Google Play Store then it should be listed within our search. However, in the unlikely event that its not listed we request you to follow the below steps
i. Go to https://play.google.com
ii. Serach your desired application
iii. Copy the App Id mentioned in the URL (See highlighted text in blue)
iv. Paste the App Id in the serach bar of app installtion. "
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7 Q: How to whitelist pre installed applications like camera, gallery, calculator?
A:"i. Log onto your School Nischint Web portal and enter your login credentials.
ii. Go to ‘App Management’ tab >>Click on ‘Whitelist apps’>> Pre-installed apps
iii. Now enter the Grade and Section for which you want to whitelist the pre-installed apps, and enter the application name in the search bar.
iv. Select the right prompt of the application and click the ADD button.
Now the preinstalled app is whitelisted for that particular grade and section. "
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8 Q: What does the value in the ‘pending’ column of installation history tab mean?
A: The value in the ‘Pending’ Column of Installation History Tab corresponds to the actual number of students that have yet not installed a particular app. This value is among those who have received an application request through the IT administrator
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9 Q: Why doesn’t a particular pre-installed application get unblocked even after adding it to whitelist?
A:"Please ensure that the pre-installed application you are trying to whitelist is working with full functionality in the first place i.e ensure that the preinstalled application is up to date if not, please update it through the official website of the particular pre-installed application. "
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10 Q: Is there a time-out or expiry of a particular file or application pushed after which it is required to do the push process all over again?
A:"Yes, a particular file or application will expire after 7 days. After that, the admin can just click ‘RESEND’ button instead of repeating the whole process. "
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11 Q: Why aren’t some of the pre-installed app names showing when trying to search for them through application name search bar?
A:"Please note that the Pre-installed Android specific app names need to be entered, and please ensure that it matches the particular app name on the device as well. "
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12 Q: Why are the applications/files/folders still blocked even after whitelisting them?
A:"Please allow for the new policies to be updated on the device. Under extreme circumstances, the Nischint for Education app takes a maximum of 10 minutes to update the new policies/rules onto the device. Also you can try restarting your device to see if the issue is solved. If you still face the problem, please contact your Nischint support personnel or write to us at info@nischint.co "
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13 Q: Post installation of an application on student device, the play store is accessible to student for browsing? Can this be blocked?
A:"The app store access is granted to student for easy installation of application. However, post installation automatic blocking for play store is not possible as of now. Rest assured, students can browse and install applications but cannot use them during school hours. "
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14 Q: Is there a way of undoing the action of pushing an application install request?
A: Once an application install request has been sent, it cannot be undone. We advise you to please double check before pushing any application install request.
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1 Q: How do I send files as per grade and section?
A:"(i) Select grade & section for which you want to install the app.
(ii) Enter the instruction.
(iii) Browse & select the file Press upload and confirm.
"
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2 Q: What kind of files can I send? Is there a limitation
A:"You may send any type /extension of files. Please note that all file types may not eb compatible with student device "
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3 Q: What’s the maximum size of the file that I can send?
A: There is no limitation to the size. However, sending very heavy files (typically more than 20-25MB) may take longer than expected and may also consume a lot of memory space on the student device
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4 Q: How to enable the students to access folders on their device?
A:"i. Go to File Management tab >> Whitelist Folders
ii. Select the Grade and sections for which you want to whitelist a particular folder
iii. Enter the name of the Folder that you want to Whitelist for the selected grade and sections.
iv. Select the Delete permission option as either YES or NO as per your requirement.
v. Click the ADD button. Now the particular folder is whitelisted for the selected grade and sections. "
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5 Q: How do I get full information about which student has downloaded a file upon a request from the IT admin portal?
A:"• Go to “File Management” in the left navigation menu >> Click on “Send Files” sub menu option.
• On the resulting screen, click on “File History” tab . This will show you a list of all the details regarding any files sent to the students.
• The “Downloaded” column shows the number of students that have downloaded a particular file. "
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6 Q: What is the function of the ‘RESEND’ button in File History tab?
A:"The ‘RESEND’ button in the File History tab resends the application install request to all the students who have yet not installed the application. "
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7 Q: Why are the files/folders being blocked while accessing them in spite of whitelisting the folders?
A: Whitelisting the folders only will not enable the device to open the files in them, in order to do so, you will also have to whitelist the specific applications that are used by those files to be accessed.
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8 Q: What does the ‘Delete Permission’ option in ‘Whitelist Folders’ tab exactly do?
A: The ‘Delete Permission’ option allows to denies the student to delete that particular ‘whitelisted folder’.
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9 Q: How do I select multiple folders to be whitelisted at the same time?
A: Only one folder can be whitelisted at a time for the selected grade and sections.
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10 Q: Is there a way of undoing the action of pushing an file download request?
A:" Once a file download request has been sent, it cannot be undone. We advise you to please check before pushing any file download request. "
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1 Q: What is the purpose of the Notification Centre?
A:a. The notification Centre is a medium provided by Nischint For Education that allows the IT Admin to send notification/alerts/acknowledgements etc any type of message, that needs to be received by the student. In addition, as an extra feature, the Notification Centre allows these notifications to be sent to the parents as well, in case required.
b. The Notification history sub tab keeps a log of all the notification details sent by the IT admin, including a RESEND button to resend the notifications to the students who haven’t read them yet.
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2 Q: Why is there a delay in updating the Notification History sub tab?
A:a. Please try to refresh the page or press Ctrl + F5.
b. Allow a maximum of 10 minutes to update information under extreme circumstances. You might be facing this issue due to poor connectivity.
c. If you are still facing the same problem, please write to us at info@nischint.co and one of our customer service representatives shall get back to you with the best solution.
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1 Q: 1. What is Nischint for Education and how does it work?
A:The Nischint for Education is a Mobile Device Management solution, provided by Nischint Technologies for use in the Education Sector. It securely catalyses the use of mobile devices in school, ensuring only education related content during class hours. After class hours the mobile device can be used like any other device. The Nischint for Education app is available to download from Google Playstore and Apple App store for free.
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2 Q: 3. How do install Nischint on student device and link to the system?
A:Installing on student device can be done the following ways i. Parent self-service mode – Asking students/parents to install Nischint for education application at home.
ii. IT mode – installing the application on every student device in school
For the Parent self-service mode, please follow the below steps
a. Mail merge all the licenses provided and send to all the parents. Please send a PDF instruction booklet. If you need assistance with the same please contact your Nischint representative or write to info@nischint.co
b. Download and install ‘Nischint for Education’ app for free from Google Playstore.
c. Open the Nischint for Education app in the student device.
d. Click on Student Device Activation.
e. Enter the License code from your set of Licenses in order to assign it to a particular device.
f. Enter the Student Registration Number And other student details such as Name, Grade Section.
g. Select the Device type Personal Device/School Device. In case of personal device, parent credentials of email ID and mobile number will be required. In case of school device, no further credentials are required.
h. The Device is now conImaged with Nischint for Education and linked to the IT web portal.
For the IT mode, please follow the above steps by replacing the parent part with the IT Staff.

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3 Q: Does Nischint for Education app work even if I don’t update to the latest version?
A:Installing on student device can be done the following ways i. Parent self-service mode – Asking students/parents to install Nischint for education application at home ii. IT mode – installing the application on every student device in school For the Parent self-service mode, please follow the below steps a. Mail merge all the licenses provided and send to all the parents. Please send a PDF instruction booklet. If you need assistance with the same please contact your Nischint representative or write to info@nischint.co b. Download and install ‘Nischint for Education’ app for free from Google Playstore. c. Open the Nischint for Education app in the student device. d. Click on Student Device Activation. e. Enter the License code from your set of Licenses in order to assign it to a particular device. f. Enter the Student Registration Number And other student details such as Name, Grade Section. g. Select the Device type Personal Device/School Device. In case of personal device, parent credentials of email ID and mobile number will be required. In case of school device, no further credentials are required. h. The Device is now conImaged with Nischint for Education and linked to the IT web portal For the IT mode, please follow the above steps by replacing the parent part with the IT Staff.
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4 Q: 4. When there is an update for Nischint for Education app, does the data get lost?
A: The entire system of Nischint For Education including the IT admin web portal and end user student device management is cloud based, hence no data is lost, and can be accessed even after updating the Nischint for Education app.
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5 Q: 5. Does Nischint for Education app work even if I don’t update to the latest version?
A: The Nischint For Education app works with complete functionality of its features available in the current version installed on the device. However, the user may not be able to use any new features that are released with the latest version of the Nischint For Education app.
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6 Q: What are the extra features that are available on the IT Admin side of control?
A:The IT Admin may choose the following additional optional features for devices owned by students.
a. Parent access to child device : To allow the parents to access and manage their child devices during non-school hours, you can toggle this On/Off switch button . It will allow the parents to block apps on child devices, set website rules and many other helpful security features.
b. Geo Safe feature to Parent: You can use this feature to allow the parent to access the real time location information of their child. This feature can be enabled/disabled using the On/Off Switch button.
c. Shout Out feature to Parent : In case of emergencies the child can raise a ""Shout Out"" using the Nischint For Education app on their devices. This feature can be enabled/disabled using the On/Off Switch button.

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7 Q: How to unlock a student device during school hours if required?
A: In order to unlock the student device during school hours, the IT admin/Parent can do so just by entering their Parent passcode into the settings tab of the Nischint for Education app on the device. This gets the device unlocked.
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8 Q: How does the application work if the student is out of premises during school hours?
A:Outside school premises the device is managed by parents. Policies enforced by parents are thereby applicable. If no policies are put in place the device would work as a normal device.
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9 Q: If a student is absent from school, can the device be used as a home device i.e. by not enforcing school timings and policies
A:Nischint for Education is equipped with the ‘Parent Override Absent Feature’ wherein the parent can enter their parent passcode in the settings of the Nischint for Education App, and the device gets unlocked to be used freely. Please note that in such a scenario a notification is sent to the IT administrator informing of the parent override.
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10 Q: What is the purpose of the Notification Centre?
A:a. The notification Centre is a medium provided by Nischint For Education that allows the IT Admin to send notification/alerts/acknowledgements etc any type of message, that needs to be received by the student. In addition, as an extra feature, the Notification Centre allows these notifications to be sent to the parents as well, in case required.
b. The Notification history sub tab keeps a log of all the notification details sent by the IT admin, including a RESEND button to resend the notifications to the students who haven’t read them yet.

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11 Q: Why is there a delay in updating the Notification History sub tab?
A:c. Please try to refresh the page or press Ctrl + F5.
d. Allow a maximum of 10 minutes to update information under extreme circumstances. You might be facing this issue due to poor connectivity.
e. If you are still facing the same problem, please write to us at info@nischint.co and one of our customer service representatives shall get back to you with the best solution.

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12 Q: How do I get my login details?
A: There is a secure passcode generated automatically once your child device is registered with Nischint for Education Application. Please ensure you enter/provide your most used and active email address
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13 Q: I have 2 kids studying in different grades in the same school subscribing to Nischint can I view their details on the same email ID ?
A: Yes, you can monitor 2 or more devices through the same Parent portal account.
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14 Q: Will the Nischint for Education app notify/alert me my child’s activity even during school hours?
A: There is a secure passcode generated automatically once your child device is registered with Nischint for Education Application. Please ensure you enter/provide your most used and active email address
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15 Q: Can I change school hours?
A: No. These are set by the School Management.
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16 Q: My child couldn’t attend school today will school policies be applicable at home as well?
A: As a parent you have the authority to override school policy by putting your secure passcode. Please note every time a school passcode is over written. Its highly advisable to never share your secure passcode with your child.
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17 Q: What is a Geo Safe Zone? How can I set them?
A: A Geo Safe zone is a geographical perimeter set to notify your on entry and exit. Hence, you may set a safe zone for your child at home, school or anywhere else and get notified whenever they enter /exit. Maximum three Geo Safe Zones can be created per child device.
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18 Q: Does the Nischint for Education app notify me about my child’s activity or alert reports in real time even if my child is not at all connected to the internet or GPS?
A: No, The Nischint For Education App requires WIFI/data in order to notify the parent of their child’s activity or alert reports.
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19 Q: How to set up intervals or schedules for the usage of a particular app?
A:i. Go to App Management tab on your Parent Portal account.
ii. Move the bar to highlight Block corresponding to the app you want to set a schedule for.
iii. Click on the clock sign to set a schedule
iv. Give the schedule name (e.g. Homework time/ play time).
v. Set the start and end time (please allow maximum 10 minutes for the schedule to be implemented).
vi. Select the days of the week when the schedule will be repeated. (be default all days are selected).
vii. Click Done.
Note: if you do not set a time schedule the application is permanently blocked until allowed from the parent application.

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20 Q: What is a Geo Safe Zone? How can I set them?
A: A Geo Safe zone is a geographical perimeter set to notify your on entry and exit. Hence, you may set a safe zone for your child at home, school or anywhere else and get notified whenever they enter /exit. Maximum three Geo Safe Zones can be created per child device.
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21 Q: Why can’t I select any location for the Geo Safe Zone Feature?
A: Please ensure that your child device is connected to the internet and the GPS is switched on. The Geo Safe zone feature will not function with internet and GPS. It is recommended to keep your Nischint for Education app updated at all times.
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22 Q: How to uninstall the Nischint for Education app from child device?
A:i. On the student device, go to settings and enter your Parent passcode to unlock the settings.
ii. Go to ‘Security’ >> Device Administrators.
iii. Untick the button corresponding to the Nischint for Education App. (this will allow the initial uninstallation process)
iv. Open the Nischint for Education app on the current student device
v. Go to Settings >> Enter your Parent Passcode
vi. Click on ‘Uninstall Nischint’ option on the following screen >> Click OK.

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23 Q: How to change my PIN/Passcode?
A:i. Log onto you Parent web portal account through your current login credentials.
ii. Go to ‘Settings’ tab.
iii. Click on ‘Change PIN’ .
iv. In the following dialog box, enter your current PIN >> Enter your New PIN >> Confirm it by Re-entering it again.
v. Click ‘SAVE’ button.

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24 Q: Why doesn’t the Geo Safe Zone Feature notify me when my child is out of safe zones?
A: Please ensure the child device has an active internet connection or its GPS on. The Nischint for Education app requires data from either of these sources in order to notify/alert the parent.
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25 Q: Why doesn’t the dashboard show any data?
A:i. Your child device has active internet connection. Nischint services can work only with an active WiFI or Cellular data network connection
ii. Your child device is compatible. We support Android V3 and above and iOS version 7.1 and above
iii. Your child is using the same device in which Nischint is installed.If you still continue to face an issue. Please write to us info@nischint.co.

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26 Q: What does the Device Management feature do?
A: The Device Management feature allows the parent to block complete usage the app. A schedule/interval can also be set up in order to block a particular application for a time period. To enable this feature. Go to Device Management Tab on the Parent portal account and turn the button to display ‘Block’. This will block the entire tablet from usage, and can be unlocked only by entering the parent Passcode.
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27 Q: How does the Nischint for Education app notify/alert the parent?
A:i. Dashboard feature on parent portal,
ii. Notifications tab on parent portal.
iii. Email notifications to the registered parent email address.
iv. Notification Centre on IT Admin portal.

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28 Q: Why doesn’t the ‘Reports’ tab show any data of the child activity? (Similar answer to q no. 64 Parent faq)
A:i. Your child device has active internet connection. Nischint services can work only with an active WiFI or Cellular data network connection.
ii. Your child device is compatible. We support Android V3 and above and iOS version 7.1 and above.
iii. Your child is using the same device in which Nischint is installed.
If you still continue to face an issue. Please write to us info@nischint.co.

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29 Q: How to allow the child device to be accessed freely in case required?
A:Go to ‘Settings’ tab in the Nischint for Education app on your child device. Enter your Parent Passcode, as a result the device will become unlocked and free to use.
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1 .
Q:
What is Nischint?

A:
“Nischint” is the most advanced parental guidance and a unique software application service designed to support parents in their quest to provide the best level of information on digital media across all devices.

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2 .
Q:
Why do we need Nischint?

A:
Our kids are constantly exposed to online, social and physical threats. Nischint is the most comprehensive solution towards child protection.

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3 .
Q:
What are the benefits?

A:
Nischint provides you with a host of benefits. We encourage you to go through  key benefits

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4 .
Q:
What platforms/devices are supported by Nischint?

A:
"Nischint is currently available on
  • iOS, V 7.0 and above
  • Android V3.0 and above
The application can be installed on any tablet, smart-phone that is on iOS and Android. The web application can be accessed through any browser."

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5 .
Q:
Does Nischint support windows operating system?

A:
We are working towards building a robust solution for windows devices as well. Our current release does not support windows.

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6 .
Q:
Does Nischint come with both parent and child app?

A:
Yes. Nischint has a unique Parent application that enables to you receive real time alerts, view activity, set up preferences and have a quick view of your child’s online activity. Nischint’s child application once installed, will operate continuously and will enable you to monitor your child’s activity at any time.

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1 .
Q:
How do I install nischint?

A:
"Installing nischint on your child device is easy.
  • Step 1 of 2 – Register yourself as a Parent interested in Nischint either through our weblink www.nischint.in/login or by downloading our application from Android Market Place or Apple App Store. Please fill in all the details
  • Step 2 of 2 – Access your child device and download Nischint. Access the tab named “Activate your child device”. Fill in your email id and password. You will be sent a unique passcode on your email. Please use this passcode to complete the registration.
Do not forget to change your passcode to a sequence of digits which you may easily remember. We highly recommend not to share the same with anyone.

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2 .
Q:
As a parent I have deleted my nischint application can I re-install ?

A:
Reinstalling is very easy. All you need to do is download the application from Android Market place or Apple App Store and login using your email id and password. In the unfortunate event that you lose you device, you can access your child’s account from our web portal, www.nischint.com

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3 .
Q:
My child recently bought new device, how do I install the same on new device ?

A:
Installing Nischint in a new child device is easy and intuitive. Firstly, go to your parent Nischint application family section and select the option of remove device. Second, install Nischint in the new device, go to activate my child device and follow the simple steps.

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4 .
Q:
How can I view & protect my child if I don't have a compatible device ?

A:
Our web link will help you view your child’s account anywhere/anytime. All you need to do is go to www.nischint.net and login using your username and password. For compatible device please click here

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1 .
Q:
How do I uninstall nischint?

A:
If for any reason you need to uninstall Nischint. All you need to do is to access your child device, go to settings and enter your passcode. Follow the steps thereafter to uninstall Nischint

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1 .
Q:
What is a Dashboard?

A:
"Dashboard gives the most important, relevant and easy view of your child’s device. Once logged in dashboard is the 1st Nischint Screen that comes up and shows
  • Last alerts
  • Quick view of Calls, SMS, Top Sites Visited, Top Applications used and GPS data.
Advanced version users can have a view of upto last 30 days. Advanced version users can also view GPS current location, most visited location in the past week and GPS track of the day.

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2 .
Q:
What reports can I see?

A:
"The following reports can be customized for a period of 3 Months
  • Phone Calls
  • SMS
  • Contacts
  • Images
  • Video
  • Application
  • GPS logs
  • Alert Logs

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3 .
Q:
The report says, “data not supported by child device” Why?

A:
All the above reports are well supported by android devices version 3 and above. However few of the features are not supported by iOS and windows devices. Please refer to our Features.

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4 .
Q:
The report section gives me an option to customise dates? can I set any date/duration?

A:
All reports can be customized up to 3 months.

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5 .
Q:
My child does not wish us to monitor his phone calls / images etc, can I switch off this setting?

A:
Yes. You can easily switch off the feature by just clicking on the feature icon. A red cross appears on the feature icon to show that the feature is not being monitored.

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6 .
Q:
What can I do with app management?

A:
"The App and Device Management feature helps you to block applications or set up a schedule for applications usage. Our device management features enables complete Lock of the device. This feature can also be scheduled.

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7 .
Q:
How can I set schedules for application usage?

A:
"To set up a block schedule for an application form your parent app
  • Move the bar to highlight Block
  • Click on the clock sign to set a schedule
  • Give the schedule name (e.g. Homework time/ play time)
  • Set the start and end time (please allow maximum 10 minutes for the schedule to be implemented)
  • Select the days of the week when the schedule will be repeated. (be default all days are selected)
  • Click done
Note: if you do not set a time schedule the application is permanently blocked until allowed from the parent application.

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8 .
Q:
I have just set up a block schedule, however it did not apply the schedule immediately? Why?

A:
Our servers currently take a maximum of 10 minutes to update the rule and policy.

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9 .
Q:
What websites can be filtered?

A:
We have a database of 3.7 Million websites which have been handpicked and categorised into various categories. We have blocked a few categories by default.

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10 .
Q:
How can I add my own website for blocking?

A:
"Blocking your own website filter is easy.
  • Go to website filter
  • Press the Submenu button on the right hand corner
  • Press the Blocked Websites option
  • Enter the URL in the next screen and press add
  • The list of blocked websites appear below
Please note that this feature works only with the default browser in Android (usually Chrome for Android V3 to 4.2 and Internet explorer from V4.3 and above)

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11 .
Q:
One of the websites is coming blocked, I want it to be allowed how do I make this setting?

A:
"Adding your own allowed website filter is easy.
  • Go to website filter
  • Press the Submenu button on the right hand corner
  • Press the Allowed Websites option
  • Enter the URL in the next screen and press add
  • The list of allowed websites appear below
Please note that this feature works only with the default browser in Android (usually Chrome for Android V3 to 4.2 and Internet explorer from V4.3 and above)

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12 .
Q:
How do I set website filters on my childs ios device?

A:
"Nischint's child iOS application comes with a safe browser. We would encourage you to tell your child to use the same.You can also set restrictions using the following guide
  • Click Enable
  • Click Restrictions
  • Click General
  • Go to Settings
  • Disable Safari, Installing Apps and Deleting Apps by Sliding ON/OFF button to OFF Your child will have to use Nischint browser to ensure safe search.
  • Create a four digit Passcode. Make sure you remember the passcode for the future
  • Under the allowed content section, select Apps and choose 12+ or less age-based filtering for applications, otherwise your child can download another unfiltered browser applications
  • We recommend you to remove any other browsers Apps from this device, ex. Chrome, Opera, etc, to ensure all surfing is done through Safe Browser which stops unwanted content.

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13 .
Q:
How do I use the geo safe zone feature?

A:
The Geo safe zone feature allows you to set up to 3 safe zones. To set up a safe zone, please pin point the location in the map and long press. You will be asked to set a name for the geo safe zone and set a radius ranging from 500m to 5km.

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14 .
Q:
How many geo safe zones can I set? Why do I need choose a radius ?

A:
You may set up to 3 geo safe zones per child. A radius is set to define the perimeter of the safe zone

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15 .
Q:
What happens when my child device leaves the geo safe zone?

A:
You will be instantly notified via an email, app notification & SMS for 3 preset contact numbers.

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16 .
Q:
Can I set different geo safe zones for different child devices?

A:
Yes, you may easily change Geo safe zones for different child devices.

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17 .
Q:
I got a notification when my child enters the safe zone? Why?

A:
This is to proactively inform you that your child is now in a safe zone set by you

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18 .
Q:
Can I change the geo safe zone? How frequently?

A:
You may change the Geo safe zones for your child as often as you like. To change the safe zone click/pull up the arrow at the bottom of your screen and click the red cross. Once the safe zone is deleted, follow the same steps and set up a new safe zone.

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19 .
Q:
Are there any restrictions on iOS devices?

A:
Yes, monitoring features like phone, SMS, websites and applications cannot be accessed and displayed if your child is using an iOS device.

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20 .
Q:
Are records from the child device updated on real time?

A:
Yes, all records are updated on near real time basis provided your child device is connected to the internet.

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21 .
Q:
Does Nischint services work on Wi-Fi and cellular data connections?

A:
Yes, all Nischint services work on Wi-Fi and cellular data (GPRS, EDGE. 3G and 4G/LTE)

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22 .
Q:
How are alerts sent?

A:
Alerts are sent via email and push app notifications.

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23 .
Q:
What is shout out?

A:
Shout out is an emergency service which allows your child to contact 3 people defined by you. The emergency notification is sent via email, push app notification and SMS (charges applied to the childs mobile account).

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1 .
Q:
For how long can I enjoy Nischint free version?

A:
Rest assured. We have the free version available forever.

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2 .
Q:
What are the features that come with Nischint free version?

A:
Please see our downloads section to see the features.

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3 .
Q:
I want to add more features to my free version subscription?

A:
We are working on launching a Nischint Advance version which will give you more advanced features

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4 .
Q:
Can I add more than one child in my account?

A:
Yes, you will be able to add more than one child with our advanced version

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1 .
Q:
What are the features of nischint advanced version?

A:
"Nischint Advanced version, gives you the following features
  • Extended dashboard upto last 30 days
  • GPS track of the day.
  • Reports – upto 3 months of usage
  • Application and device management
  • Geo Space and Geo Safe zone
  • Timeline
  • Facebook, Social Media

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2 .
Q:
What is the key difference between Nischint free version and advanced version?

A:
The Free version allows user only a dashboard which gives data upto only 7 days.

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1 .
Q:
I cannot see any data on dashboard ?

A:
"Please ensure the following
  • Your child device has active internet connection. Nischint services can work only with an active WiFI or Cellular data network connection
  • Your child device is compatible. We support Android V3 and above and iOS version 7.1 and above
  • Your child is using the same device in which Nischint is installed.
If you still continue to face an issue. Please write to us info@nischint.in."

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2 .
Q:
I cannot see current location of my child?

A:
Please refer to the above points. In addition please ensure that GPS on your childs device is active.

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3 .
Q:
I have forgotten my passcode?

A:
Please use the link of Resend passcode from your child device.

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4 .
Q:
I have installed parent and child version of app in same device?

A:
"First – you will need to uninstall Nischint on your device. To uninstall Nischint follow the below simple steps
  • Press Settings
  • Enter your passcode, in case you have forgotten the same please use the resend passcode option.
  • A new passcode will be sent to your registered email id.
  • Select the option – Uninstall Nischint
  • Follow the steps to complete uninstalling.
Second–if you want to use your same id to reinstall again
  • Please log in to our web portal on www.nischint.netwith you old username and password.
  • Go to my family section and choose remove device.
Once you have done the same. You can start the process of registration from the web or your parent application."

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1 .
Q:
What is Nischint?

A:
“Nischint” is the most advanced parental guidance and a unique software application service designed to support parents in their quest to provide the best level of information on digital media across all devices.

Return to Top
2 .
Q:
Why do we need Nischint?

A:
Our kids are constantly exposed to online, social and physical threats. Nischint is the most comprehensive solution towards child protection.

Return to Top
3 .
Q:
What are the benefits?

A:
Nischint provides you with a host of benefits. We encourage you to go through  key benefits

Return to Top
4 .
Q:
What platforms/devices are supported by Nischint?

A:
"Nischint is currently available on
  • iOS, V 7.0 and above
  • Android V3.0 and above
The application can be installed on any tablet, smart-phone that is on iOS and Android. The web application can be accessed through any browser."

Return to Top
5 .
Q:
Does Nischint support windows operating system?

A:
We are working towards building a robust solution for windows devices as well. Our current release does not support windows.

Return to Top
6 .
Q:
Does Nischint come with both parent and child app?

A:
Yes. Nischint has a unique Parent application that enables to you receive real time alerts, view activity, set up preferences and have a quick view of your child’s online activity. Nischint’s child application once installed, will operate continuously and will enable you to monitor your child’s activity at any time.

Return to Top

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